Car salesman Jim was promoted to the sales manager position. During his first week as manager, he decided he needed to show everyone who was boss.
Jim cracked the whip. He held a meeting and told the other sales people, "I want 10 cars sold today or someone will get fired!"
The sales people ran around looking busy and avoiding Jim. Everyone tried to force customers to buy cars, but car sales dropped.
Jim yelled even louder. "You can't sells cars by pressuring customers, you idiots! Now get out there and sell these stupid cars!"
After a month of this, his two best sales people quit. Sales dropped even further.
Jim said, "I can't believe this! What am I doing wrong?"
Five Bad Leadership Attitudes
Like many new managers, Jim had these five wrong ideas:
1. "Because I'm the manager, you better respect me . . . or else!"
2. "People are lazy; I have to force them to work."
3. "I'm superior to everyone. I can do anything I want."
4. "If you work for me, you need to kiss my butt."
5. "If you don't like how I run things, you can leave."
Because of these attitudes, Jim's staff were selling fewer cars and looking for other jobs. If Jim did not change his attitude, he would also be looking for a new job soon.
Just in time, Jim learned this vital fact about management from his boss.
A Key to Leadership Success
"I believe that to command is to serve and only gives one the right to serve." -- L. Ron Hubbard
At first Jim said, "What? I'm supposed to serve others? How ridiculous!"
But then he thought it through. A light bulb above his head flashed on.
"If I SERVE my staff by training them about sales and about these cars, they know how to sell better."
"If I SERVE my staff with kindness and courtesy, they treat customers better!"
"If I'm here to SERVE my team, I don't force them to make sales, I help them make sales."
A New Day
The next morning, Jim brought a box of chocolate doughnuts for his staff and said, "Today is a new day! This may be a shock to you, but I've realized that I've been a bad manager. I want to try helping you instead of yelling at you, okay?"
He asked, "How can I HELP you each sell a car today?"
His team offered some ideas: "Fill the tanks full of gas so we don't have to buy gas during test drives." "Let us give out more brochures." "Offer doughnuts to the customers."
Jim said, "No problem! I'll get you gas, brochures and doughnuts."
The staff were stunned, but happy.
During the day, he helped his sales people give service to the customers, not pressure.
"She wants to discuss it with her father first?" "That's probably a good idea. Invite him down to meet us if he can."
"He wants to test drive six cars before deciding?" 'No problem."
"They want to show the car to their mechanic." "Great!"
Jim persisted with his new service attitude. He thought of new ways to give service to his staff, his boss and their customers.
Customers felt they were buying luxury cars because of the excellent service. The sales people enjoyed their work. Jim had more fun with less stress.
Car sales numbers went out the roof.
Service, Not Slavery
Jim had one small worry, "Will my people take advantage of me or run over me if I'm trying to give them service?"
He soon found this was not a problem when one salesman tried to boss him around.
The salesman said, "Jim, I need a few hours off to run some errands for my wife. And I need to borrow the demo car, okay?"
Jim said, "No. And you can't take off a few hours until I see you sell one car today. How can I help you do your job?"
Recommendations
You are a leader, even if you are not officially a manager at work. People follow your example, learn from you, want to know your opinions and so on. So constantly improving your leadership skills is essential to your success.
1. Make a list of everyone you lead in one way or another: customers, staff, coworkers, family members, friends, colleagues, even your boss.
2. Write down one or more ways you can better serve each person this week.
3. Provide these services during the week.
Observe the results. Watch how people react. Notice how you feel.
If you persist with an attitude of service, your position improves, your pay increases and you have more fun. Not only are you more successful, so are the ones you lead.
Copyright © 2006 TipsForSuccess.org. All rights reserved. Grateful acknowledgment is made to L. Ron Hubbard Library for permission to reproduce selections from the copyrighted works of L. Ron Hubbard.
Jim cracked the whip. He held a meeting and told the other sales people, "I want 10 cars sold today or someone will get fired!"
The sales people ran around looking busy and avoiding Jim. Everyone tried to force customers to buy cars, but car sales dropped.
Jim yelled even louder. "You can't sells cars by pressuring customers, you idiots! Now get out there and sell these stupid cars!"
After a month of this, his two best sales people quit. Sales dropped even further.
Jim said, "I can't believe this! What am I doing wrong?"
Five Bad Leadership Attitudes
Like many new managers, Jim had these five wrong ideas:
1. "Because I'm the manager, you better respect me . . . or else!"
2. "People are lazy; I have to force them to work."
3. "I'm superior to everyone. I can do anything I want."
4. "If you work for me, you need to kiss my butt."
5. "If you don't like how I run things, you can leave."
Because of these attitudes, Jim's staff were selling fewer cars and looking for other jobs. If Jim did not change his attitude, he would also be looking for a new job soon.
Just in time, Jim learned this vital fact about management from his boss.
A Key to Leadership Success
"I believe that to command is to serve and only gives one the right to serve." -- L. Ron Hubbard
At first Jim said, "What? I'm supposed to serve others? How ridiculous!"
But then he thought it through. A light bulb above his head flashed on.
"If I SERVE my staff by training them about sales and about these cars, they know how to sell better."
"If I SERVE my staff with kindness and courtesy, they treat customers better!"
"If I'm here to SERVE my team, I don't force them to make sales, I help them make sales."
A New Day
The next morning, Jim brought a box of chocolate doughnuts for his staff and said, "Today is a new day! This may be a shock to you, but I've realized that I've been a bad manager. I want to try helping you instead of yelling at you, okay?"
He asked, "How can I HELP you each sell a car today?"
His team offered some ideas: "Fill the tanks full of gas so we don't have to buy gas during test drives." "Let us give out more brochures." "Offer doughnuts to the customers."
Jim said, "No problem! I'll get you gas, brochures and doughnuts."
The staff were stunned, but happy.
During the day, he helped his sales people give service to the customers, not pressure.
"She wants to discuss it with her father first?" "That's probably a good idea. Invite him down to meet us if he can."
"He wants to test drive six cars before deciding?" 'No problem."
"They want to show the car to their mechanic." "Great!"
Jim persisted with his new service attitude. He thought of new ways to give service to his staff, his boss and their customers.
Customers felt they were buying luxury cars because of the excellent service. The sales people enjoyed their work. Jim had more fun with less stress.
Car sales numbers went out the roof.
Service, Not Slavery
Jim had one small worry, "Will my people take advantage of me or run over me if I'm trying to give them service?"
He soon found this was not a problem when one salesman tried to boss him around.
The salesman said, "Jim, I need a few hours off to run some errands for my wife. And I need to borrow the demo car, okay?"
Jim said, "No. And you can't take off a few hours until I see you sell one car today. How can I help you do your job?"
Recommendations
You are a leader, even if you are not officially a manager at work. People follow your example, learn from you, want to know your opinions and so on. So constantly improving your leadership skills is essential to your success.
1. Make a list of everyone you lead in one way or another: customers, staff, coworkers, family members, friends, colleagues, even your boss.
2. Write down one or more ways you can better serve each person this week.
3. Provide these services during the week.
Observe the results. Watch how people react. Notice how you feel.
If you persist with an attitude of service, your position improves, your pay increases and you have more fun. Not only are you more successful, so are the ones you lead.
Copyright © 2006 TipsForSuccess.org. All rights reserved. Grateful acknowledgment is made to L. Ron Hubbard Library for permission to reproduce selections from the copyrighted works of L. Ron Hubbard.
